Chauffeur Waiting Time Policy: Guidelines on how long the driver will wait at pickup locations before extra charges apply or the booking is canceled.
Introduction
The Chauffeur Waiting Time Policy outlines the conditions under which additional charges may apply for the waiting time incurred by chauffeurs during a scheduled pick-up. This policy aims to ensure transparency and fairness for both clients and chauffeur service providers.
Policy Details
Free Waiting Time
Each scheduled service includes a complimentary waiting time of 15 minutes from the designated pick-up time. After this grace period, additional fees will be applied.
Waiting Time Charges
Should the waiting period exceed the complimentary time, a fee of $10 per additional 15 minutes will be charged. This applies regardless of the reason for the delay, including, but not limited to:
- Flight delays
- Client late arrivals
- Traffic or weather-related conditions
Client Responsibilities
Clients are encouraged to keep their chauffeur informed of any potential delays by contacting the service provider directly. This will help mitigate additional waiting charges.
Additional Considerations
Cancellation Policy
If a client cancels their reservation within 1 hour of the scheduled pick-up time, they may still incur charges for the waiting time if the chauffeur has already been dispatched and is en route to the pick-up location.
Conclusion
Understanding the Chauffeur Waiting Time Policy helps manage expectations and ensure a smooth experience. For any further inquiries or clarifications, please do not hesitate to contact our support team.