Peak Night Surcharge: An extra fee that may apply during weekend nights or public holidays when demand is high.
Overview
The Peak Night Surcharge is an additional fee that may be applied to services during high-demand periods, typically occurring during late-night hours. This surcharge is instituted to manage increased service costs and ensure availability during peak hours.
Purpose
The main purpose of the Peak Night Surcharge is to:
- Encourage usage during off-peak times.
- Compensate for higher operational costs associated with serving customers during peak hours.
- Ensure better resource allocation for service availability.
When is the Surcharge Applied?
The Peak Night Surcharge is generally applied during the following hours:
- Weekdays: 10 PM to 6 AM
- Weekends: 9 PM to 6 AM
Calculation of Surcharge
The surcharge will be calculated as a percentage increase on the base rate. The specific percentage may vary based on the service type and market demand. Users will be notified of the exact rate prior to service confirmation.
Customer Notification
Customers will always be informed of the Peak Night Surcharge during the booking process. They can review the additional fee before finalizing their service bookings.
Exemptions
Certain users may be exempt from this surcharge, including:
- Discounted or promotional offers.
- Subscriptions or membership plans that include flat-rate pricing.
Conclusion
The Peak Night Surcharge is designed to manage demand and maintain service quality during high-traffic periods. We appreciate your understanding and cooperation as we implement this necessary measure.